Our Patient Satisfaction Scores Exceed National Average

Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.

High Ratings Mean Highly Satisfied Patients*


 

96%
94%
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OVERALL PATIENT SATISFACTION

LIKELIHOOD TO RECOMMEND

"Everyone was friendly and professional. Staff and doctors made the procedure comfortable. A very organized team that allowed me to feel I was in good care."

"My experience at the center was a very good one. Dr. K and her staff were great. However, PACU nurses were fantastic. As a nurse it is always good to be taken care of by colleagues who demonstrate the same caring nature as myself. I felt very comfortable about the procedure and the atmosphere was positive and welcoming. Definitely will come back in the future if I need to. Thanks Dr. K and staff."

"From other medical Procedures I have gone thru, this was one of the best and the timing was superb. Everyone was very helpful."



"I was very impressed it was clean everyone so nice made the experience so much better"

"I've had very good experiences with the staff and I loveeeee Dr.Murphy in the Waldorf office!"

"Everyone was courteous and helpful, and made me feel very comfortable."

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Care Centered on Our Patients

Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.

About the Press Ganey Satisfaction Survey

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*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.